refers to the process of utilizing assessment results to gauge and support learning, teaching and program development. Evaluation can take place at four levels:

• Learner feedback that measures learner reaction to the program;

• Learner learning that measures learner progress following the learning (through assessments);

• Learner behaviour that measures observable skills acquired following learning;

• Learning results that measure the impact of skills/knowledge acquisition on the environment in which learners function post learning.